logo HubiTools

FAQ's

ORDER

To order from Hubitools.com, select the product you want to buy from the catalogue and add it to your basket.

You can access your basket at any time in the upper right-hand corner of the page.

To confirm your order, either enter your e-mail address and password, or create an account. If creating an account, fill your basket and select "Order"

  • click "Sign up now!"
  • and simply fill in the form and click on "Sign up"
  • fill in the Invoicing form

To validate your order, remember to tick the "I accept the general terms and conditions of sale" box and click "Place the order".

Finally, enter your payment information: number, expiry date, security code... Click "Pay" to submit the payment and your order.

Yes, you have 14 calendar days to cancel the purchase of your products. Your cancellation must reach us by e-mail via the contact form . You will receive confirmation of your cancellation by return e-mail. The purchaser is responsible for the cost of returning the goods. The vendor undertakes to refund the price of the returned product within 30 days following acceptance of the returned goods. The amount of €15 for bank and administrative charges shall be deducted from the reimbursement..

All of our products have a one-year guarantee from the date of invoice issue. In case of a problem with goods that are still under guarantee, please contact our technical support and repair department at the following address: technical.service@hubitools.com.

You can read the Hubitools.com general conditions of sale by clicking General conditions of sale.

PAYMENT/INVOICING

To ensure the security of your bank information, the information concerning your bank card is not stored by our website. Online payment takes place by bank card in a 100% secure environment. It is processed by HiPay, one of the world's leading internet banking transaction companies.

The following payment cards are accepted: Visa, Eurocard - Master Card.

If you are a Belgian customer:

  • not subject to VAT: VAT at 21% is applicable
  • subject to VAT: VAT at 21% is applicable and you can reclaim the VAT
  • If you are a customer of an intra-Community country (EEC) other than Belgium:

  • not subject to VAT: Belgian VAT at 21% is applicable
  • subject to VAT: no VAT is charged on the invoice; you pay the VAT in your own country.
  • If you are not an intra-Community customer (outside EEC):

  • VAT will not be charged on the invoice, but you will have to pay the taxes and duties related to your country when clearing customs.
  • When your payment has been received, an invoice will be generated automatically and sent to your e-mail address.

    DELIVERY

    - UPS Standard :

    1/

  • For transport to Belgium, Netherlands and Luxembourg : Day +1
  • For transport to France, Germany, Austria, Denmark and Great Britain : Day +2
  • 2/

  • For transport to Spain, Italy, Portugal, Ireland, Switzerland, Norway, Finland, Sweden, Greece, Hungary, Croatia, Poland, Czech Republic : Day+2/+5
  • - UPS Express Saver :

  • For Great Britain, France, Germany, Austria, Denmark, Spain, Italy, Portugal, Ireland, Greece : Day + 1
  • For all other countries : Day +2 / +4
  • - UPS Standard :

    1/ For transport to Belgium, Netherlands, Luxembourg, France, Germany, Austria, Denmark and Great Britain :

  • For orders from 120€, there is a free delivery. Otherwise the shipping costs are 12€.
  • 2/ For transport to Spain, Italy, Portugal, Ireland, Switzerland, Norway, Finland, Sweden, Greece, Hungary, Croatia, Poland, Czech Republic:

  • For orders from 200€, there is a free delivery. Otherwise the shipping costs are 25€.
  • - UPS Express Saver :

  • The price depends on weight and destination. It is proposed in the order form according to the ordered items.
  • - Return deliveries :

  • The shipping costs for a return are at the expense of the buyer.
  • Any order placed on the Hubitools.com website will be delivered by our forwarder.

    Any country where our forwarder delivers.

    When DHL is handling the delivery, a calling card is left in your letterbox. The first time, a telephone number is provided for you to arrange a new delivery time.

    MY ACCOUNT

    By creating an account, you benefit from promotional offers and you will be kept informed about new products. Also, if you place another order, you will not need to enter your contact details again.

    To create an account, please click the SIGN UP link and apply the following steps:

    1. Input the required information in the fields.
    2. Make sure the information entered is correct, and click the "Sign up" button.

    If you wish to modify your e-mail address, go into "Modify my account" and log in. You can then correct your e-mail address.

    If you know your e-mail address but have forgotten your password, please go to the following address: FORGOTTEN PASSWORD

    MISCELLANEOUS

    By direct mail:
    Hubitools S.A.
    Rue de la Station 13
    1300 Wavre
    Belgium

    By Internet, around the clock: via our contact form

    By telephone: +32 (0)10 42 03 85 Monday to Thursday from 8.30 am to 5 pm / Friday from 8.30 am to 3 pm