ORDER
Placing an order on Hubitools.com is simple, secure, and transparent. To make a purchase, please follow these steps:
Browse our online catalog and select the desired products.
Add the items to your cart using the dedicated button.
Access your cart at any time via the icon at the top right to review or modify your selection.
Log in to your account using your email address and password, or create an account if you do not have one yet.
Complete your billing and shipping information.
Read and accept the terms and conditions by checking the corresponding box.
Confirm your order by clicking on Place Order.
Enter your payment details in a secure area, then confirm your payment.
Once your order is confirmed, a detailed confirmation will be sent to you by email.
Yes, you have 14 calendar days to cancel the purchase of your products. Your cancellation must reach us by e-mail via the contact form . You will receive confirmation of your cancellation by return e-mail. The purchaser is responsible for the cost of returning the goods. The vendor undertakes to refund the price of the returned product within 30 days following acceptance of the returned goods. The amount of €15 for bank and administrative charges shall be deducted from the reimbursement..
All of our products have a one-year guarantee from the date of invoice issue. In case of a problem with goods that are still under guarantee, please contact our technical support and repair department at the following address: technical.service@hubitools.com.
You can read the Hubitools.com general conditions of sale by clicking General conditions of sale.
PAYMENT/INVOICING
Yes. To ensure the security of your banking data, your card information is never stored on our website.
Payments are processed through Stripe, one of the most reliable and secure online payment solutions worldwide, used by millions of businesses.
Each transaction is fully encrypted and secured in compliance with current international standards (PCI-DSS).
Accepted payment cards are: Visa, Eurocard - MasterCard.
We also accept payments via PayPal.
If you are a Belgian customer:
- not subject to VAT: VAT at 21% is applicable
- subject to VAT: VAT at 21% is applicable and you can reclaim the VAT
If you are a customer of an intra-Community country (EEC) other than Belgium:
- not subject to VAT: Belgian VAT at 21% is applicable
- subject to VAT: no VAT is charged on the invoice; you pay the VAT in your own country.
If you are not an intra-Community customer (outside EEC):
- VAT will not be charged on the invoice, but you will have to pay the taxes and duties related to your country when clearing customs.
When your payment has been received, an invoice will be generated automatically and sent to your e-mail address.
DELIVERY
- TNT Standard :
1/
- For transport to Belgium, Netherlands and Luxembourg : Day +1
- For transport to France, Germany, Austria, Denmark : Day +2
2/
- For transport to Spain, Italy, Portugal, Ireland, Switzerland, Norway, Finland, Sweden, Greece, Hungary, Croatia, Poland, Czech Republic and Great Britain : Day +5
FEDEX Standard :
1/ For shipping to Belgium, Netherlands, Luxembourg, France, Germany :
For orders of €120 or more excluding VAT, delivery is free. Otherwise, shipping costs are calculated directly in the basket based on the total weight.
2/ For shipping to other EU countries, UK, Norway and Switzerland:
For orders of €200 or more excluding VAT, delivery is free. Otherwise, shipping costs are calculated directly in the basket based on the total weight
3/ For other countries, the shipping costs are calculated directly in the basket according to the total weight.
Please note that customs fees are not included
In most cases, fees are required for the importation of goods into the country of destination. These charges depend on local regulations, the type of goods being imported and their value. Each type of good is listed under a customs code and importing countries apply tax according to this customs code.
- Return deliveries :
The shipping costs for a return are at the expense of the buyer.
Any order placed on the Hubitools.com website will be delivered by our forwarder.
Any country where our forwarder delivers.
As soon as your order is shipped, you will receive an email containing a tracking number, allowing you to monitor the status and location of your package in real time.
MY ACCOUNT
By creating an account, you benefit from promotional offers and you will be kept informed about new products. Also, if you place another order, you will not need to enter your contact details again.
Creating an account on Hubitools.com is simple and quick. To do so, please follow these steps:
Click on the Login icon located at the top right of the page, then select Sign up.
Complete the registration form by providing your personal information.
Confirm the creation of your account by clicking Sign up.
To update your account information on Hubitools.com, please follow these simple steps:
Log in to your account by clicking the Login icon at the top right of the page.
Access your personal area or user profile.
Click on Edit my information or Account settings.
Update the desired details, such as your contact information, billing or shipping address, and any other relevant information.
Save your changes by clicking Save or Update.
Your information will be updated immediately and applied to your future orders.
If you have forgotten your password, follow these steps to reset it:
Go to the login page by clicking the Login icon at the top right of the site.
Click on the Forgot password? link located below the password field.
Enter the email address associated with your account, then submit.
You will receive an email containing a secure link to create a new password.
Click on this link and follow the instructions to set a new password.
If you do not receive an email within a few minutes, please check your spam folder.
MISCELLANEOUS
By direct mail:
Hubitools S.A.
Rue de la Station 13
1300 Wavre
Belgium
By Internet, around the clock: via our contact form
By telephone: +32 (0)10 42 03 85 Monday to Thursday from 8.30 am to 5 pm / Friday from 8.30 am to 3 pm
Our commitment to environmental and sustainability excellence throughout our product life cycle remains core to our business. Your product’s packaging should be managed correctly (checking the material code) when you decide to dispose of it, so please check with your local community / municipality for waste management guidance. Materials from our electrical products and components such as batteries contain important raw materials and should also be managed correctly at end-of-life. These can be taken to an official waste collection center or a participating retailer. Operating and safety instructions should only be disposed when the product to which they relate is no longer in use.